Subscribe2008 is a crucial year in Management Forum’s development and, even with 25 years of Professional Event experience behind them, no one in the business is resting on their laurels.
Since 1983, Management Forum has provided the highest quality conference, seminar and knowledge-based experiences for leading professionals in some of the worlds most demanding industries.
Today, the company maintains it’s market leading position by focussing on industry relevant, content-driven material to provide its clients with huge commercial advantage and operational efficiencies.
From it’s Woking, Surrey headquarters, Management Forum is continuing to refine and improve it’s customer experience and has recently undertaken an intensive Customer Care training workshop with You:Unlimited, the London based learning and professional development training specialists.
Val Hughes, Management Forum’s Document Manager was one of the participants who went into the ‘Service First’ session with her eyes and ears wide open. “A lively and informative workshop that was well received by all. It demonstrated that by assessing situations, listening more to our customers and empathising with them, we could make small changes to our working practices and greatly improve our customer service.”
You:Unlimited applied their expertise to Phone Response, Pre-Event Care and Communication with Internal Customers. And the benefits are already showing with Management Forum showing a 11% increase in year-on-year event bookings.